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Create Self Service User By Rest API Throws Error The Customer Self-Service User role can't be granted. (SVC-5295089) (Doc ID 2835710.1)

Last updated on JANUARY 27, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.10.0 version, Digital Customer Service

When attempting to create a new Self service user using REST API, the following error occurs.

ERROR
-----------------------
400 Bad error

  "title": "Bad Request",
  "status": "400",
  "o:errorDetails": [
  {
  "detail": "The Customer Self-Service User role can't be granted. (SVC-5295089)",
  "o:errorCode": "SVC:::SVC_CSS_ROLE_CANNOT_BE_GRANTED"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a self service user using rest API

Payload:



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create self service users using rest API.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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