Create Self Service User By Rest API Throws Error The Customer Self-Service User role can't be granted. (SVC-5295089)
(Doc ID 2835710.1)
Last updated on JANUARY 27, 2022
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.21.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.21.10.0 version, Digital Customer Service
When attempting to create a new Self service user using REST API, the following error occurs.
ERROR
-----------------------
400 Bad error
"title": "Bad Request",
"status": "400",
"o:errorDetails": [
{
"detail": "The Customer Self-Service User role can't be granted. (SVC-5295089)",
"o:errorCode": "SVC:::SVC_CSS_ROLE_CANNOT_BE_GRANTED"
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a self service user using rest API
Payload:
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create self service users using rest API.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |