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FA: SCM: CHRM: Applying Incentives to an Order Line Fails With: Line2 x Order validation Order Management can’t price the sales order because it can’t identify a charge for the item XXXXXX, with unit of measure XXX.X (Doc ID 2835738.1)

Last updated on JANUARY 26, 2022

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.21.10.0 and later
Oracle Fusion Pricing - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Symptoms

An error is reported when manually applying a supplier ship and debit incentive to order line.

Order validation error and then pricing error.
Line2 x Order validation Order Management can’t price the sales order because it can’t identify a charge for the item XXXXXX, with unit of measure XXX 
A pricing error occurred for: Channel program XXXXX - XXXXXXXX. Pricing didn't calculate price element XXXX Cost Element for charge Sale Price on accrual type Supplier accrual. Contact your order administrator.


The issue can be reproduced at will with the following steps:
1. Order Management.
2. Create Order.
3. Enter header information and item XXXX.
4. Line gets price.
5. Manually apply Incentive - XXX Program Type.
6. Price is erased on line.
7. The errors are raised.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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