My Oracle Support Banner

Null Pointer Exception On Download Foundation Data Templates (Doc ID 2843933.1)

Last updated on SEPTEMBER 13, 2023

Applies to:

Oracle Retail Merchandising Foundation Cloud Service - Version 19.0 and later
Information in this document applies to any platform.

Symptoms

Null Pointer Exception On Download Foundation Data templates
 

ERROR
-----------------------
java.lang.NullPointerException, The file was not downloaded or was not downloaded correctly.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to RMS.
2. Go to Foundation Data -> Download Foundation Data.
3. Select Template type as Franchise and Template as Franchise Customers.
4. Click on the Download button and notice Java null pointer exception appears on the screen.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.