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Post 21D Upgrade: Trial Balance Report Shows Only One Row (Doc ID 2846537.1)

Last updated on FEBRUARY 01, 2022

Applies to:

Oracle Fusion General Ledger Cloud Service - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.10.0 version, GL Reports & Inquire Screens

Post 21D patch, the Trial Balance Report layout does not return rows for each natural account. It returns only one row containing total activity amounts for all accounts. This is the behavior of the HTML and XLSX export formats.

ACTUAL BEHAVIOR
---------------
The Trial Balance Report layout does not return rows for each natural account. It returns only one row containing total activity amounts for all accounts.

EXPECTED BEHAVIOR
-----------------------
Report should show all the rows for detailed amount.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run the Trial Balance Report.
2. Review the output.
3. The Trial Balance Report layout does not return rows for each natural account. It returns only one row containing total activity amounts for all accounts.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the Trial Balance Report.

Cause

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In this Document
Symptoms
Cause
Solution
References


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