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Fusion Global Payroll - Quick Pay is Not Processing Element for Refund (Doc ID 2846698.1)

Last updated on MARCH 01, 2022

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.21.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.07.0 version, Global Payroll

ACTUAL BEHAVIOR
---------------
The user have tried to process a refund, but it will not process on any off cycle.
Quick pay is not processing the element 'ABC' for refund.


EXPECTED BEHAVIOR
-----------------------
The user should be able to receive the refund as needed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Verify standard entries for employee;
2. Process Quick-Pay;
3. Verify Statement of Earnings;
4. Notice that the refund is not processed.


Cause

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In this Document
Symptoms
Cause
Solution


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