After Upgrade, Clicking on the Unifier Tile/Link in the Primavera Portal Launches a New Window With Only a Spinning Wheel and Users Are Unable To Sign In (Doc ID 2846743.1)

Last updated on JUNE 13, 2023

Applies to:

Primavera Unifier Cloud Service - Version 20.12 and later
Information in this document applies to any platform.

On Unifier

When trying to sign in after an upgrade/update:

Expected Result

When clicking on the Unifier tile/link in the Primavera Portal the user should be redirected to the Unifier application without incident.

Actual Result

After clicking on the Unifier tile/link in the Primavera Portal a new tab is launched with only a spinning wheel which does not resolve.

Business Impact

The issue prevents users from accessing Unifier after the upgrade/update.

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Symptoms

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.