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Invalid VOID (Authorization Reversal) Request Is Issued By OCC After Cybersource Soft-Decline On Payment Authorization (Doc ID 2847808.1)

Last updated on MARCH 29, 2022

Applies to:

Oracle Commerce Cloud Service - Version 21.4.1 and later
Information in this document applies to any platform.


Transactions with a soft decline from the issuer bank, are failing to perform payment authorization reversal (VOID), after many attempts from OCC to reverse the authorization.
The following errors can be seen in CyberSource side for those transactions:



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