Duplicated Messages From Oracle Digital Assistant (ODA) Web SDK (Doc ID 2848841.1)

Last updated on FEBRUARY 11, 2022

Applies to:

Oracle Digital Assistant - Version 21.x and later
Information in this document applies to any platform.

Users are seeing duplicated messages in ODA chat widget response.

Diagnosis:

Upon inspection of the browser, there is also websocket connection error ("failed"), as detailed in KM 2848848.1.
The channel ID is confirmed to be correctly specified.
This was previously working (ie. no duplicated message in response) when there is no websocket error.
The Web SDK version is old (pre-21.02 version).
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In this Document

Symptoms

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