No Response From Oracle Digital Assistant (ODA) Web SDK With Error "WebSocket connection to 'wss://{{odaurl}}/chat/v1/chats/sockets/websdk?channelId={{channelid}}&userId={{userid}}' failed" (Doc ID 2848848.1)

Last updated on FEBRUARY 11, 2022

Applies to:

Oracle Digital Assistant - Version 21.x and later
Information in this document applies to any platform.

ODA has stopped responding to users.

WebSocket connection to 'wss://{{odaurl}}/chat/v1/chats/sockets/websdk?channelId={{channelid}}&userId={{userid}}' failed

Diagnosis:

The environment has previously been working, with no change in codes, or configuration.
Channel ID is confirmed to be correctly specified.

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In this Document

Symptoms

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