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No Response From Oracle Digital Assistant (ODA) Web SDK With Error "WebSocket connection to 'wss://{{odaurl}}/chat/v1/chats/sockets/websdk?channelId={{channelid}}&userId={{userid}}' failed" (Doc ID 2848848.1)

Last updated on FEBRUARY 11, 2022

Applies to:

Oracle Digital Assistant - Version 21.x and later
Information in this document applies to any platform.

Symptoms

ODA has stopped responding to users.  

Upon inspection for the chat widget in browser, the following error was shown:

WebSocket connection to 'wss://{{odaurl}}/chat/v1/chats/sockets/websdk?channelId={{channelid}}&userId={{userid}}' failed

Diagnosis:

Cause

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In this Document
Symptoms
Cause
Solution
References


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