My Oracle Support Banner

Fusion Global HR: Organizational Survey Using Eligibility Profile Stuck In Processing (Doc ID 2850863.1)

Last updated on APRIL 02, 2022

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.10.0 version, Worklife Solutions

ACTUAL BEHAVIOR
---------------
Sending a survey via My Team -> Personal Brand->Organizatonal surveys using eligibility profile and the status keeps showing processing

EXPECTED BEHAVIOR
-----------------------
Sending a survey via My Team -> Personal Brand->Organizatonal surveys using eligibility profile and the status should move to completed
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. My Team -> Personal Brand->Organizatonal surveys
2. Send a survey
3. status keeps showing processing

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot send surveys

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.