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The Custom Button Is Displayed But Disabled On The Page Layout (Doc ID 2850866.1)

Last updated on AUGUST 15, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


A custom button ( action URL) has been added to the service request object.  The button has been added to the SR details layout page.
When viewing the Service request Landing page the button is displayed and enabled. 

However if you add the button to the Accounts > Service requests  Subtab layout the button is displayed but it is not enabled ( grayed out).

The expectation is that the button will be enabled when the Service request page is accessed from Accounts as well as from Service

The issue can be reproduced at will with the following steps:
1.Created a custom button ( Action URL) on the Service request object
2.Add the new button to SR layout
3. Add this button to the Account and Contact page layouts under the service request subtab.
4. When viewing the Service request page the button is displayed and enabled.
5. When viewing the Accounts page > service request subtab.  The button is not enabled.




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