Individuals / Customers / Party Accounts created in Buyings are not Available in Care
(Doc ID 2851295.1)
Last updated on MARCH 14, 2022
Applies to:
Oracle Digital Experience for Communications - Buying Experience - Version 11.13.21.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.21.04.0 version, REST API
ACTUAL BEHAVIOR
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Creating individuals, customers, and party accounts in Buying are not available in Care
EXPECTED BEHAVIOR
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Buying should sync these entities to Care
STEPS
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The issue can be reproduced at will with the following steps:
1. Create individual using /api/party/v4/individual REST api
2. Login to Care
3. Navigate to Navigator > Services > Contact Centers
4. Search for the individual created in step 1
5. No results found
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |