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Error: 'An application error has occurred' When Selecting Account From A Service Request On The Service Request Landing Page (Doc ID 2851393.1)

Last updated on JULY 07, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


When attempting to select the account on a service request ( from the service request landing page) the following error occurs.

An application error occurred. See the incident log for more information.

An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: <X>, Server Domain: FADomain, Server Instance: UIServer_asX_XX, Application Name: ORA_CRM_UIAPP.

Replication Steps
The issue can be reproduced at will with the following steps:
1. Navigate to the Serve request landing page.
2. Search for service requests using the advanced search
3. Select the account name on an SR in the research results.
4. Error occurs.


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