Service Requests Are Created With An Incorrect Reported By Value
(Doc ID 2851450.1)
Last updated on FEBRUARY 25, 2022
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.22.01.0 and laterInformation in this document applies to any platform.
Symptoms
Some service request are created from an inbound e-mail are having the 'Reported by' value showing as the value of an internal username rather than the contact that sent the inbound e-mail.
STEPS
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The issue can be reproduced at will with the following steps:
1. Send an inbound e-mail to create an SR.
2. The SR is created but the reported by field is populated with a different username
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |