Oracle Commerce Cloud Upgrade Schedule and Release Planning Calendar for 2022 (Doc ID 2853371.1)

Last updated on MARCH 30, 2022

Applies to:

Details

Oracle Commerce Update Management
2022 Information and Schedules

Release Schedule and Notification – Oracle Commerce

Weekly Releases

• Each customer environment is upgraded every six weeks with the latest Oracle Commerce release available at that time.
• The upgrade schedule is split into three cohorts. Each cohort takes approximately two weeks to complete.
• Non Prod vs Prod upgrades are scheduled every other week.
• Weeks that do not have upgrades scheduled are reserved for required maintenance activities, such as patching and hotfixes

Notifications

• Sent to Service Administrator in advance of update to non-production environments
• Includes update details and links for more information
• Notifications can be managed from the Cloud portal

Release Planning Calendar – Cohort A

In the weeks below, we’ll update your environment(s) to the most recent Commerce release.
As your update date approaches, you will receive additional email notifications with specific dates (minimum one week notice).

Review your Oracle Commerce Update Schedule for calendar year 2022 and ensure you are ready to test the latest Oracle Commerce release in your non-production and production environments in the specific weeks required.

Release Planning Calendar – Cohort B

In the weeks below, we’ll update your environment(s) to the most recent Commerce release.
As your update date approaches, you will receive additional email notifications with specific dates (minimum one week notice).

Review your Oracle Commerce Update Schedule for calendar year 2022 and ensure you are ready to test the latest Oracle Commerce release in your non-production and production environments in the specific weeks required.

Release Planning Calendar – Cohort C

In the weeks below, we’ll update your environment(s) to the most recent Commerce release.
As your update date approaches, you will receive additional email notifications with specific dates (minimum one week notice).

Review your Oracle Commerce Update Schedule for calendar year 2022 and ensure you are ready to test the latest Oracle Commerce release in your non-production and production environments in the specific weeks required.

Release Schedule and Notifications – FAQs

• Can Oracle Commerce updates be skipped or postponed? 

  Oracle Commerce upgrades generally cannot be skipped or postponed. Not only do they contain new features and enhancements, but they contain critical application and platform fixes.
  The cadence of releases is designed to maintain compliance and security of customer environments.

• What time do the updates start and end? Is there any downtime?

  The standard maintenance window for both non-production and production environments is 9:00pm - 5:00am Eastern Time, Sunday through Thursday.
  There is minimal downtime for non-production upgrades and zero downtime for production upgrades.

• How long is the testing period? 

  The typical customer testing and validation period averages about ten days. A typical schedule is: Development environment upgrade, then two days later, upgrade of the Test environment, and then seven days later, upgrade of the Production environment. 

• What is the update notification schedule for customers? 

  A one-time annual notice is sent to all customers outlining which week during the upcoming year their upgrades will be scheduled (three generic notices are sent -- one for each cohort), followed by specific version and date information at least one week prior to the scheduled upgrades. These emails are sent to customer the contacts as configured in My Cloud Services.
  Customers are responsible for configuring who receives these notices in My Cloud Services using their Oracle Cloud account credentials.

• Are there blackout periods? 

  Yes. In 2021 for example, the weeks of Black Friday/Cyber Monday and Christmas/New Year are blackout periods -- specifically from November 22 to December 5, 2021 and again from December 20, 2021 to Jan 2, 2022.

• Are there other updates made to customer environments, in addition to regular application upgrades?

  Yes, these include:

  Quarterly database (DB) patching: Customer notifications are sent at least one week in advance. Patching is done in groups by data center and non-production vs. production. Downtime is required for non-production, but there is no downtime for this DB patching in production.

  CPU/security/audit patching: This is deployed as part of the regular upgrade process, as associated with a specific version, and usually no specific notice is given to customers other than their application upgrade.

  Hotfixes: These are deployed as needed with customers notified in advance of a bug fix if there is a version change (i.e. 21.3.6 -> 21.3.6.1).

• How do I find out my schedule? 

  Cohort and 2022 schedule notifications are delivered to My Service contacts before the end of calendar year 2021. 
  Clients can also review with their customer success managers or request a schedule via a service request Contact your CSM or open a technical Service Request with My Oracle Support if you have further questions not answered above.

Actions

 Review the upgrade schedule details above.

Contacts