Oracle Commerce Cloud Upgrade Schedule and Release Planning Calendar for 2022 and 2023 (Doc ID 2853371.1)

Last updated on SEPTEMBER 19, 2022

Applies to:

Details

Oracle Commerce Update Management
2022 Information and Schedules

Release Schedule and Notification – Oracle Commerce

Weekly Releases

• Each customer environment is upgraded every quarter with the latest Oracle Commerce release available at that time.
• The upgrade schedule is inclusive of all clients receiving the same update
  
  • Week 1 - All DEV instances
  • Week 2 - All TST instances
  • Week 3 - Client UAT window
  • Week 4 & 5 - PROD instances
• Weeks that do not have upgrades scheduled are reserved for required maintenance activities
• Monthly interim releases will be supported for addressing critical items

Notifications

• Sent to Service Administrator in advance of update to non-production environments
• Includes update details and links for more information
• Notifications can be managed from the Cloud portal

Release Planning Calendar – Oracle Commerce  2022

•  In the weeks below, we’ll update your environment(s) to the most recent Commerce release. As your update date approaches, you will receive additional email notifications with specific dates (minimum one week notice).
  

  • 22C  

    Week of September 11th, 2022: Update of DEVELOPMENT Environment(s)

    Week of September 18th, 2022: Update of TEST Environment(s)

    Weeks of October 2nd and October 9th, 2022: Update of PRODUCTION Environment(s)

    Blackout Period for Maintenance and Updates – No Scheduled Changes - November 13th – December 10th, 2022

  •  22D  

    Week of December 11th, 2022: Update of DEVELOPMENT Environment(s)

    Week of December 18th, 2022: Update of TEST Environment(s)

    Blackout Period for Maintenance and Updates – No Scheduled Changes - December 23rd, 2022 – January 7th, 2023

    Weeks of January 8th and 15th, 2022: Update of PRODUCTION Environment(s)

• Review your Oracle Commerce Update Schedule for calendar year 2022 and ensure you are ready to test the latest Oracle Commerce release in your non-production and production environments in the specific weeks required.
  
  
  

Release Planning Calendar – Oracle Commerce  2023

•  In the weeks below, we’ll update your environment(s) to the most recent Commerce release. As your update date approaches, you will receive additional email notifications with specific dates (minimum one week notice).
  
  
  • 23A 
    

    Week of February 12th, 2023: Update of DEVELOPMENT Environment(s)

    Week of February 19th, 2023: Update of TEST Environment(s)

    Weeks of March 5th and March 12th, 2023: Update of PRODUCTION Environment(s)

    
    
    
  • 23B
    

    Week of May 14th, 2023: Update of DEVELOPMENT Environment(s)

    Week of May 21st, 2023: Update of TEST Environment(s)

    Weeks of June 4th and June 11th, 2023: Update of PRODUCTION Environment(s)
    
    

  • 23C 

    Week of August 13th, 2023: Update of DEVELOPMENT Environment(s)

    Week of August 20th, 2023: Update of TEST Environment(s)

    Weeks of September 3rd and September 10th, 2023: Update of PRODUCTION Environment(s)

     

  • 23D

    Blackout Period for Maintenance and Updates – No Scheduled Changes - November 12th – December 9th, 2023

    Week of December 10th, 2023: Update of DEVELOPMENT Environment(s)

    Week of December 17th, 2023: Update of TEST Environment(s)

    Blackout Period for Maintenance and Updates – No Scheduled Changes - December 22nd – January 6th, 2024

    Weeks of January 7th and January 14th, 2023: Update of PRODUCTION Environment(s)

     

• Review your Oracle Commerce Update Schedule for calendar year 2022 and ensure you are ready to test the latest Oracle Commerce release in your non-production and production environments in the specific weeks required.

Release Schedule and Notifications – FAQs

• Can Oracle Commerce updates be skipped or postponed? 

  Oracle Commerce upgrades cannot be skipped or postponed. Not only do they contain new features and enhancements, but they contain critical application and platform fixes.
  The cadence of releases is designed to maintain compliance and security of customer environments.

• What time do the updates start and end? Is there any downtime?

  The standard maintenance window for both non-production and production environments is 9:00pm - 5:00am Eastern Time, Sunday through Thursday.
  There is minimal downtime for non-production upgrades and zero downtime for production upgrades.

• How long is the testing period? 

  Oracle provides at least 3 weeks of testing time prior to executing the PRODUCTION upgrade

• What is the update notification schedule for customers? 

  A one-time annual notice is sent to all customers outlining which week during the upcoming year their upgrades will be scheduled, followed by specific version and date information at least one week prior to the scheduled upgrades.
  These emails are sent to customer the contacts as configured in My Cloud Services. Customers are responsible for configuring who receives these notices in My Cloud Services using their Oracle Cloud account credentials.

• Does it matter which data center a customer is in?
  

  No, upgrades are done by schedule and not by location.

• How do I know which Oracle Commerce version a customer is on? 

  The Oracle Commerce Admin UI displays the current version a customer is running. The version a customer is upgrading to is included in the customer notice that is sent at least one week prior to their scheduled upgrade

• Are there blackout periods?
  

  Yes. These are noted in the Knowledge article for customer awareness.

  • No Scheduled Changes - November 13th – December 10th, 2022
  • No Scheduled Changes - December 23rd, 2022 – January 7th, 2023
  • No Scheduled Changes - November 12th – December 9th, 2023
  • No Scheduled Changes - December 22nd – January 6th, 2024

• Are there other updates made to customer environments, in addition to regular application upgrades?
  

  Yes, these include:

  • Quarterly database (DB) patching: Customer notifications are sent at least one week in advance. Patching is done in groups by data center and non-production vs. production. Downtime is required for non-production, but there is no downtime for this DB patching in production.
  • CPU/security/audit patching: This is deployed as part of the regular upgrade process, as associated with a specific version, and usually no specific notice is given to customers other than their application upgrade.
  • Hotfixes: These are deployed as needed with customers notified in advance of a bug fix if there is a version change (i.e. 21.3.6 -> 21.3.6.1).

• How do I find out my schedule? 
  

  2022 schedule notifications were delivered to My Service contacts in September
  2023 schedule notifications are being delivered to My Service contacts in September / October
  

Actions

 Review the upgrade schedule details above.

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