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Oracle Digital Assistant (ODA) Error "Can't Create The Agent Integration" Due To HTTP 400 After IDCS User Change In Oracle Service Cloud (OSvC) (Doc ID 2853710.1)

Last updated on MARCH 08, 2022

Applies to:

Oracle Digital Assistant Platform for SaaS - Version 21.x and later
Information in this document applies to any platform.

Symptoms

The Agent Integration between ODA and OSvC has been working fine. But after a change in the IDCS user used in the Agent Integration configuration, when attempting to recreate the Agent Integration, we get the following error:

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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