My Oracle Support Banner

Oracle Digital Assistant (ODA) Error "Can't Create The Agent Integration" Due To HTTP 400 After IDCS User Change In Oracle Service Cloud (OSvC) (Doc ID 2853710.1)

Last updated on MARCH 08, 2022

Applies to:

Oracle Digital Assistant Platform for SaaS - Version 21.x and later
Information in this document applies to any platform.


The Agent Integration between ODA and OSvC has been working fine. But after a change in the IDCS user used in the Agent Integration configuration, when attempting to recreate the Agent Integration, we get the following error:



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.