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"Accept" Button Doesn't Work When Creating Contact From Chat Interactions (Doc ID 2853754.1)

Last updated on APRIL 11, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Symptoms

Problem Description
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Agents are not able to save contact because "Accept" button doesn't work if the agent accepts a new interaction previously to click on the button "Save and Close". This is complete replicable by following this steps:

1. A new contact starts a chat and agent accepts it. The windows to save the new contact is opened automatically
2. Agent goes to save the contact (the one that I describe in step .1) Agent clicks on Create Contact and a new windows in opened
3. A new chat starts and it belongs to a new contact. The agent accepts it before clicking on Save and close and the windows is closed automatically.
4. The agent clicks on "Save" button but it doesn't work.


Cause

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In this Document
Symptoms
Cause
Solution
References


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