Eloqua: Salesforce Integration App: Error While Passing Values To Multiple Choice Field In Salesforce
(Doc ID 2854534.1)
Last updated on JUNE 15, 2022
Applies to:
Oracle Eloqua Marketing Cloud Service - Version 10 to 10 [Release 10] Information in this document applies to any platform.
Symptoms
When sending values to a Multi-Select Picklist in Salesforce the values are being rejected by Salesforce.
Changes
Eloqua Form submissions for Checkbox and Multi-Select Picklist fields send data to Eloqua as "a,b,c". Multi-Select Picklist fields in Eloqua convert this to "a::b::c" which will be translated correctly when using the app to send data to Salesforce. If the destination is not a Multi-Select Picklist field then the value will be kept as "a,b,c".
Cause
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