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CX Sales Mobile : Appointment and Pipeline Cards Not Working As Expected (Doc ID 2854686.1)

Last updated on MARCH 09, 2022

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.10.0 version, CX Sales Mobile Application

ACTUAL BEHAVIOR
---------------
CX Sales Mobile Cards not working as expected

2 of the Cards that are configured to be displayed on the Mobile Card/Home Page are not rendering any longer although no changes have been made to the app.
 - The Appointments Card that should be showing 'Today's Appointments' appears briefly but does not show the appointments set for today. When clicking into the Card to be taken to the Appointments Page, no appointments appear there either, even though an Appointment is set for today & is visible from the desktop/browser version. When going back to the Cards page, the Appointment set for today appears but then the Card itself disappears completely.
 - The Opportunities Card is set to show "My Open Opportunities.", however, this Card does not render at all any longer on the Cards page.

Configure Adaptive Search area has "Date", "End Date" , "Start Date", "Activity", "Record Set" fields enabled.

EXPECTED BEHAVIOR
-----------------------
Appointment and pipeline card should show on Mobile Home page

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure Mobile app to show Appointment and Opportunity pipeline card
2. Configure Adaptive search , add required fields
3. Appointment card appears briefly but then the Card itself disappears completely.
4. Opportunity card does not show up at all

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot review appointments and pipeline from home page

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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