MDS Session error while integrating OIC to OSC
(Doc ID 2854954.1)
Last updated on MARCH 21, 2022
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.22.01.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.22.01.0 version, CX Integration
When attempting to use OIC Integration, the following error occurs.
ERROR
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<![CDATA[
Fault Code : env:Server
Fault String : ADFSHARE-00120 : Error encountered while creating the MDS Session. Application state will be reset. Please logout and log back in if problem persists.
In addition, we are seeing internal 500 server errors for other API endpoint calls e.g.
https://xxxxxxxxx/crmRestApi/resources/latest/activities?q=PrimaryContactId%3D300000138273732%3BActivityFunctionCode%3D%3BActivityNumber%3D&expand=Attachments%2CLOVVA_For_AppointmentType_c&onlyData=true&limit=200&orderBy=ActivityEndDate%3Adesc returned a response status of 500 Internal Server Error
STEPS
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The issue can be reproduced at will with the following steps:
1. CX Sales to OIC Integration
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |