Load User HDL File successfully and running Send Pending LDAP Requests does not remove job role(s) from User Accounts as expected (Doc ID 2855135.1)

Last updated on SEPTEMBER 27, 2024

Applies to:

Symptoms

On : 11.13.21.10.0 version, Data Load

ACTUAL BEHAVIOR
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After loading a User HDL file successfully to remove a specific role from several employees and their associated User Accounts--and after running the Send Pending LDAP Request ESS Process--the role is still associated with the User Account

EXPECTED BEHAVIOR
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After following the steps above, the employees still have the target role assigned to their User Account

STEPS
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The issue can be reproduced at will with the following steps:

1. Load the User HDL file with intent to remove one or more roles from employee's User Accounts successfully
2. Run the Send Pending LDAP Request
3. Observe that the employee's User Accounts still have the roles assigned within the Manage Users task from My Team and/or Security Console

Cause

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