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Fusion Compensation: WFC: Unable To Refresh Data For One Individual Employee Via Administrator Worker: Error: “The process didn't complete. (CMP-1005248)" (Doc ID 2855147.1)

Last updated on JUNE 27, 2022

Applies to:

Oracle Fusion Workforce Compensation Cloud Service - Version 11.13.22.01.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.22.01.0 version, .Manage Compensation


Unable to refresh data for one individual employee via administrator worker get error “The process didn't complete. (CMP-1005248)” and unable to see him in worksheet.
For the compensation plan, although a worker is eligible for the plan, we cannot find him in worksheet. However we can search him in the administrator worker and look into his detail for this plan.
It seems for a period of time the worker didn’t have manager in the system which broke the manager hierarchy. That issue was fixed in HR side.

And when the admin tries to change the manager hierarchy in ‘status and hierarchy’, it allows to change the manager and save but when we click on refresh data to refresh his data via administrator worker for the plan, it does not let us to do that and error out
ERROR: “The process didn't complete. (CMP-1005248)


How could we fix this issue?
 

Solution

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In this Document
Goal
Solution
References


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