My Oracle Support Banner

PRC:PO: BPA Not Building Approval Hierarchy - Error Walking Up Hierarchy. Failed To Fetch UptoApprover (Doc ID 2855392.1)

Last updated on MAY 15, 2022

Applies to:

Oracle Fusion Purchasing Cloud Service - Version 11.13.21.10.0 and later
Oracle Fusion Purchasing - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Symptoms

Create PO and click on manage approvals, it shows below error.

PO Approval process is INCOMPLETE

Manage approvals shows the following error message
Error in task default/PrcPoApprovalComposite!11.13.21.10.0/DocumentApproval. Error occured in routing slip default/PrcPoApprovalComposite!11.13.21.10.0/DocumentApproval with message: Error walking up Hierarchy. Failed to fetch UptoApprover for principal: masked@xxxx.com . Check UptoApprover value in List Builder Specifications. . Please correct the error.

This is a JOB LEVEL APPROVAL rule . Its working for some Requesters - but failing for certain Requesters.
Running the diagnostic on the PO at least one rule is satisfied from each stage - However the approvals are not working (Incomplete)

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.