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Error When Querying A User In Knowledge Uers Page: Internal Service Error (Doc ID 2856071.1)

Last updated on DECEMBER 21, 2023

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Symptoms

When trying to query a user in the Knowledge users page to assign a locale to them the following error occurs.

ERROR
-----------------------
"Internal Service error. Please contact your system administrator


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to the authoring classic The actions button is disabled.
2. Navigate to Knowledge => Knowledge Users and assign one or more authoring locales to each user
3. Error occurs

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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