PRC: PO: Users Listed In Purchase Order CC And/Or BCC Fields Are Not Receiving The Purchase Order Communication E-mail When Requires Acknowledgement Is Enabled (Doc ID 2856687.1)

Last updated on MARCH 18, 2022

Applies to:

Symptoms

Purchase Order Document Communication
 

Users listed in Purchase Order CC or BCC  fields (e-mail address with internal domain) are not receiving the Purchase Order Communication e-mail .
User is receiving other e-mails. For instance, if you add the same user to the e-mail field, user receives e-mail.
 
 


STEPS
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The issue can be reproduced at will with the following steps:
1. Create a purchase order with CC and/or BCC field populated and enable Requires Acknowledgement
2. Ask CC / BCC user to check Inbox/look for e-mail
3. E-mail is not received by CC/BCC user.

 

Changes

Cause

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