My Oracle Support Banner

PRC: PO: Users Listed In Purchase Order CC And/Or BCC Fields Are Not Receiving The Purchase Order Communication E-mail When Requires Acknowledgement Is Enabled (Doc ID 2856687.1)

Last updated on MARCH 18, 2022

Applies to:

Oracle Fusion Purchasing Cloud Service - Version 11.13.21.10.0 and later
Oracle Fusion Purchasing - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Purchase Order Document Communication
 

Users listed in Purchase Order CC or BCC  fields (e-mail address with internal domain) are not receiving the Purchase Order Communication e-mail .
User is receiving other e-mails. For instance, if you add the same user to the e-mail field, user receives e-mail.
 
 


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a purchase order with CC and/or BCC field populated and enable Requires Acknowledgement
2. Ask CC / BCC user to check Inbox/look for e-mail
3. E-mail is not received by CC/BCC user.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.