Troubleshooting Guide - Funds Capture Credit Card Payment Processing Using Cybersource Payment System
(Doc ID 2857093.1)
Last updated on OCTOBER 10, 2023
Applies to:
Oracle Fusion Receivables Cloud Service - Version 11.13.20.01.0 and laterOracle Fusion Payments Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.
Purpose
Troubleshooting guide for funds capture credit card payment processing
Troubleshooting Steps
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In this Document
| Purpose |
| Troubleshooting Steps |
| A. Credit card token creation and assignment |
| 1. HTTP 404 - Not Found - The server has not found anything matching the Request-URI |
| 2. You must enable credit card tokenization before creating a new customer credit card |
| 3. Tokenization failed because of server error. Following property is invalid merchant state |
| 4. You can't create or authorize credit cards because the feature isn't supported for customer payment transactions. (IBY-825827) |
| 5. JBO-27023 Failed to Validate All Rows in a Transactions' error |
| 6. The request cannot be fulfilled due to bad request |
| 7. Tokenization failed due to server error. Recurring billing or Secure Storage service is not enabled for the merchant |
| 8. A connection to the server has failed. source=https://testflex.cybersource.com/cybersource/assets/microform/0.11/flex-microform.min.js |
| 9. Tokenization failed due to server error. Request parameters are invalid or missing |
| 10. Tokenization failed due to server error. This account is not enabled for tokenization |
| B. Credit card authorizations |
| 1) The parameter payment instrument is incorrect or missing (IBY-825364) |
| 2) Generic System Error - You do not have permission to access this subscription or customer profile |
| 3) Credit card authorization failure for specific amounts |
| 4) The following request field(s) is either invalid or missing: company_name |
| 5) You are not authorized to view this page error |
| 6) Special characters in card holder name |
| 7) Payment_Sys_Error |
| 8) Automatic Receipt Creation Fails With HTTP 500 Error For Credit Cards |
| C. Credit card settlements |
| 1. Submit offline transaction job does not select eligible settlement transactions for processing |
| 2. No credit card settlement records in IBY_TRXN_SUMMARIES_ALL table |
| 3. HTTP ResponseCode: 500 |
| 4. Automatic Remittance Batch Fails With Error ROUTING_FAILURE |
| D. Miscellaneous Issues |
| 1. How to generate browser log for credit card payment issue |
| 2. How to send Merchant Defined Data (MDD) in payload to Cybersource |
| 3. Any web service to import credit card token data into Oracle Fusion Payments? |
| 4. Payment System Configuration: Cybersource Tokenization Settings Will Not Save Post 22A |
| 5. Business Unit Missing in Manage Internal Payee UI |