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Troubleshooting Guide - Funds Capture Credit Card Payment Processing Using Cybersource Payment System (Doc ID 2857093.1)

Last updated on OCTOBER 10, 2023

Applies to:

Oracle Fusion Receivables Cloud Service - Version and later
Oracle Fusion Payments Cloud Service - Version and later
Information in this document applies to any platform.


 Troubleshooting guide for funds capture credit card payment processing

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 A. Credit card token creation and assignment
 1. HTTP 404 - Not Found - The server has not found anything matching the Request-URI
 2. You must enable credit card tokenization before creating a new customer credit card
 3. Tokenization failed because of server error. Following property is invalid merchant state
 4. You can't create or authorize credit cards because the feature isn't supported for customer payment transactions. (IBY-825827)
 5. JBO-27023 Failed to Validate All Rows in a Transactions' error
 6. The request cannot be fulfilled due to bad request
 7. Tokenization failed due to server error. Recurring billing or Secure Storage service is not enabled for the merchant
 8. A connection to the server has failed. source=
 9. Tokenization failed due to server error. Request parameters are invalid or missing
 10. Tokenization failed due to server error. This account is not enabled for tokenization
 B. Credit card authorizations
 1) The parameter payment instrument is incorrect or missing (IBY-825364)
 2) Generic System Error - You do not have permission to access this subscription or customer profile
 3) Credit card authorization failure for specific amounts
 4) The following request field(s) is either invalid or missing: company_name
 5) You are not authorized to view this page error
 6) Special characters in card holder name
 7) Payment_Sys_Error 
 8) Automatic Receipt Creation Fails With HTTP 500 Error For Credit Cards
 C. Credit card settlements
 1. Submit offline transaction job does not select eligible settlement transactions for processing
 2. No credit card settlement records in IBY_TRXN_SUMMARIES_ALL table
 3. HTTP ResponseCode: 500
 4. Automatic Remittance Batch Fails With Error ROUTING_FAILURE
 D. Miscellaneous Issues
 1. How to generate browser log for credit card payment issue
 2. How to send Merchant Defined Data (MDD) in payload to Cybersource
 3. Any web service to import credit card token data into Oracle Fusion Payments?
 4. Payment System Configuration: Cybersource Tokenization Settings Will Not Save Post 22A
 5. Business Unit Missing in Manage Internal Payee UI

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