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Post 22A: Troubleshooting Guide for SmartView Issues (Doc ID 2857732.1)

Last updated on MARCH 22, 2022

Applies to:

Oracle Fusion General Ledger Cloud Service - Version 11.13.22.01.0 and later
Information in this document applies to any platform.

Goal

Oracle SmartView reports saved prior to 22A update fail to establish connection to ERP General Ledger Balances cubes

Possible reasons include :
a. Not Installing latest SmartView Client on end user machines
b. Not using recommended Shared Services URL while connecting to ERP General Ledger Balances cubes
c. Using previously saved/bookmarked referencing out dated URL's
d. Saved SmartView reports whose member/cell info are not retained ( example: copy+paste of grid scenarios) esp. when shared between different users
e. Not maintaining Base/Current tree version hierarchies for each of the COA segments

Solution

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In this Document
Goal
Solution
References


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