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Unauthorized Request for 'proxy/crmRestApi/resources/11.13.18.05/accounts' Using Self Service User in DCS Application (Doc ID 2857978.1)

Last updated on MARCH 24, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.10.0 version, Digital Customer Service

Custom field validation action returning error when attempting to use a self service user

ERROR
-----------------------
 401 Unauthorized error.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
HAR file indicates customer is running  /crmRestApi/proxy/crmRestApi/resources/11.13.18.05/accounts?q=OrganizationDEO_CodigoCliente_c%3D%20%27123%27%20AND%20OrganizationDEO_NomeRCA_c%20%3D%20%27213%27

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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