General Verification for a Correspondence/ email Not Received in Social Sourcing (Doc ID 2858677.1)

Last updated on OCTOBER 13, 2022

Applies to:

Purpose

 Goal of the document is to help Social Sourcing users self diagnose, possible root cause and how to fix email correspondence not received for any user account type.

The following things may be evident or represent what the user is trying to accomplish:

• Not receiving manual correspondence.
• Not receiving automatically triggered correspondence.
• The correspondence/email was not sent.
• No correspondence was sent according Analytics reports.

Troubleshooting Steps

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