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General Verification for a Correspondence/ email Not Received in Social Sourcing (Doc ID 2858677.1)

Last updated on OCTOBER 13, 2022

Applies to:

Oracle Taleo Social Sourcing Cloud Service - Version N/A to N/A [Release 12]
Information in this document applies to any platform.


 Goal of the document is to help Social Sourcing users self diagnose, possible root cause and how to fix email correspondence not received for any user account type.

The following things may be evident or represent what the user is trying to accomplish:


Troubleshooting Steps

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In this Document
Troubleshooting Steps
     1.The recipient must have a valid email address:
     2. Validate user email address is 'Confirmed' Status:
       3. Message template is 'Activate':
     4. Campaign Emails (ARM/ROD/TC) :
       5. Automated Emails - Validate Triggering Events:
     6. Dictionary tag's :
    7.Validate 'From' Address:
    8. PIN/ PCN Alerts :
    9. Cleared List Email Domain :
  10. For support, How to check Message transport status in DB.

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