PRC:PO: Import Purchase Orders: Purchase Orders Should Be Automatically Submitted For Approval/Approved, But Instead Purchase Order Are Created At Incomplete/Rejected Status And There Is A Tax Error (Doc ID 2858899.1)

Last updated on APRIL 18, 2022

Applies to:

Symptoms

Import of Purchase Orders

Import Purchase Order template is set up to create/submit purchase order for approval,  the process/job Import Purchase Orders is completed with success, but, sometimes,

1. A percentage of purchase orders are created and submitted for approval, but percentage or these purchase orders are not automatically approved: Their status shows Rejected and when you review the Rejection cause by going to Manage Orders/Purchase Order, the system returns an error:
"An error occurred while calculating the tax for this order. Contact the Procurement application administrator."

2. A percentage of the purchase orders are created without submitting for approval, status = Incomplete

EXPECTED BEHAVIOR
-----------------------
Purchase Orders to be created and automatically approved, with purchase order status = Open.  

STEPS
-----------------------
 
1.  Create purchase orders via  Import of Purchase Orders
2.  Review purchase orders created
3.  Many purchase orders are created with status = 'Rejected' or 'Incomplete'
4.  Go to Manage Orders/Purchase Order to check the cause of the Rejection.
System shows error:
"An error occurred while calculating the tax for this order. Contact the Procurement application administrator."

5. If you withdraw/resubmit the Rejected lines for approval the error does not occur and the document status changes to Open.

6. If you run  Import Purchase Orders again, the problem does not occur. It is intermittent.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.