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Primavera Cloud Analytics or Analytics Admin App Unavailable or Intermittent Service Interruptions (Doc ID 2859264.1)

Last updated on MAY 13, 2022

Applies to:

Primavera Analytics Cloud Service - Version 16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Primavera Cloud Analytics or Primavera Analytics Administration applications are not available or users are experiencing intermittent service outage when trying to access Analytics.

EXPECTED BEHAVIOR
-----------------------
Primavera Cloud Analytics or Primavera Analytics Administration applications are accessible.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Launch Primavera Cloud Analytics or Primavera Analytics Administration.
2. 500 errors or other service interruptions.

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot effectively use Primavera Cloud Analytics or Primavera Analytics Administration applications.

Cause

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In this Document
Symptoms
Cause
Solution


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