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Error: System Alert Message Is Displayed In Unifier When Sending A Umail (Doc ID 2859630.1)

Last updated on APRIL 05, 2022

Applies to:

Primavera Unifier Cloud Service - Version 21.9 and later
Information in this document applies to any platform.

Symptoms

When sending a uMail message to Unifier (Internal) users and External users the error message below is display in an Alert popup. The email has a 10-20Mb drawing attached and is copying both Cc and Bcc users.


ERROR
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"Alert The system could not process your request. Logging in again may help in some cases. Contact your System Administrator if you are still having problems."


STEPS
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The issue can be reproduced at will with the following steps:

  1. Log into the Unifier environment.
  2. Navigate to Project/shell where the issue has been observed > User Mode > uMail > Create and send a new uMail.
  3. The error message noted above is displayed in Unifier.

Cause

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In this Document
Symptoms
Cause
Solution
References


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