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Error: System Alert Message Is Displayed In Unifier When Sending A Umail (Doc ID 2859630.1)

Last updated on APRIL 05, 2022

Applies to:

Primavera Unifier Cloud Service - Version 21.9 and later
Information in this document applies to any platform.


When sending a uMail message to Unifier (Internal) users and External users the error message below is display in an Alert popup. The email has a 10-20Mb drawing attached and is copying both Cc and Bcc users.

"Alert The system could not process your request. Logging in again may help in some cases. Contact your System Administrator if you are still having problems."

The issue can be reproduced at will with the following steps:

  1. Log into the Unifier environment.
  2. Navigate to Project/shell where the issue has been observed > User Mode > uMail > Create and send a new uMail.
  3. The error message noted above is displayed in Unifier.


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