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Unable To Create HRHD Next Gen Service Request While In a Sandbox (Doc ID 2861290.1)

Last updated on AUGUST 05, 2022

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.22.01.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to verify the change made in a sandbox, in the sandbox, try to create a HDHR next gen service request 

You are unable to open HRHD service request page, a pop up error window shows with


ERROR
-----------------------
Exception During RestAction

or


Error response during restaction severity metadata rest call failed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enter a sandbox
2. Go to Help desk > Next Gen service request to open service request page
3. Error message pops up


Cause

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In this Document
Symptoms
Cause
Solution
References


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