My Oracle Support Banner

Unable To Create HRHD Next Gen Service Request While In a Sandbox (Doc ID 2861290.1)

Last updated on AUGUST 05, 2022

Applies to:

Oracle Fusion CX Sales Cloud Service - Version and later
Information in this document applies to any platform.


When attempting to verify the change made in a sandbox, in the sandbox, try to create a HDHR next gen service request 

You are unable to open HRHD service request page, a pop up error window shows with

Exception During RestAction


Error response during restaction severity metadata rest call failed

The issue can be reproduced at will with the following steps:
1. Enter a sandbox
2. Go to Help desk > Next Gen service request to open service request page
3. Error message pops up


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.