My Oracle Support Banner

Customer Change Log Batch For KYC Is Failing (Doc ID 2861345.1)

Last updated on APRIL 17, 2022

Applies to:

Oracle Financial Services Crime and Compliance Management Know Your Customer Cloud Service - Version 10.0.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On Cloud, customer changelog batch for KYC is failing with the below error

[ERROR] 2022-03-24 06:22:06.172 [qtp1523359711-31] ExecutorService - Exception occurred
org.springframework.web.client.HttpServerErrorException$InternalServerError: 500 : [{"MESSAGE":"getReqParameters failed with exception: CallableStatementCallback; bad SQL grammar []; nested exception is java.sql.SQLException: ORA-06502: PL/SQL: numeric or value error\nORA-06512: at \"AMLDD.PROC_FCC_CHG_LOG_CAPTURE\", line 75\nORA-06512: at line 1\n","STATUS":"FAILED"}]

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.