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FA: SCM: OM: 22A: Order Orchestration Fails With:- Cannot insert/update Array without context information (Doc ID 2861529.1)

Last updated on APRIL 08, 2022

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.22.01.0 and later
Information in this document applies to any platform.

Symptoms

Orders created in 22A fail with an error and get stuck in Not Started, Create or Scheduled status. The customer tries to recover the line using the Recovery button on the fulfillment line but the error still persists. The order does not progress to the next orchestration task due to this issue.

Cannot insert/update Array without context information. null

 And

JBO-FND:::FND_CMN_SYS_ERR:

<MESSAGE>
<NUMBER>FND-2</NUMBER>
<TEXT>An error occurred. Contact your help desk.</TEXT>
<CAUSE/>
<ACTION/>
<DETAILS/>
<INCIDENT></INCIDENT>
</MESSAGE>Cannot insert/update Array without context information. null.

 Steps to reproduce:

1. Create Sales order
2. Submit Sales order
3. Error message can be seen on the Fulfilment view

Changes

This issue impacts Fusion Order Management and has been observed after a 22A Upgrade. 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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