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Unit Stock Count Daily Sales Processing Is Not Giving Correct Results (Doc ID 2862922.1)

Last updated on MAY 16, 2022

Applies to:

Oracle Retail Store Operations Cloud Service - Version 19.2 and later
Information in this document applies to any platform.

Symptoms


When sales occur on the same date as the ad hoc stock count, between the count snapshot and the count authorization, the snapshot is being updated for both Stock Count Default Timeframe settings.


Steps to reproduce

Scenario  Sale between count completion and authorization – Item 1
• BOH = 10
• Count snapshot taken
o Timestamp = 7/8/2021 3:49:11 PM
o Snapshot qty = 10 units
• POS Sale transaction (-1 unit)
o Timestamp = 08-JUL-21 03.53.05 PM
o New SOH = 9 units
• Item counted
o Timestamp = 7/8/2021 3:53:37 PM
o Counted qty = 10 units
• Count approved (authorized)
o Timestamp = 7/8/2021 3:55:08 PM
o Approved qty = 10 units
• POS Late Sale transaction applied (+1 unit)
o Timestamp = 08-JUL-21 03.53.05 PM
o New SOH = 10 units
o No inventory adjustment as late sale was applied



Cause

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In this Document
Symptoms
Cause
Solution
References


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