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The approval requester's comment is listed at the end in Approval History with the final Submit action. (Doc ID 2862927.1)

Last updated on DECEMBER 15, 2022

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 22 A Patch 2 and later
Information in this document applies to any platform.

Symptoms

In the Approval History, the approval requester's comment is listed twice, once with the request for approval action in the beginning and again at the end with the final submit action.

Example of steps to reproduce (if three approvals are needed):

  • Create a new transaction
  • Submit, enter a comment (example: "Request approval comment")
  • This comment should now be seen in the “Approvals” tab
  • Proxy login as the first approver user and approve, enter a comment (example: “Approver 1 comment”)
  • Proxy login as the second approver user and approve, enter a comment (example: “Approver 2 comment”)
  • Proxy login as the third approver user and approve, enter a comment (example: “Approver 3 comment”)

Example of Approval History:

  • User [requester] submitted for approval on the date [date] with comments: Request approval comment.
  • User [approver1] approved [Branch] on the date [date] with comments: Approver 1 comment.
  • User [approver2] approved [Branch] on the date [date] with comments: Approver 2 comment.
  • User [approver3] approved [Branch] on the date [date] with comments: Approver 3 comment.
  • Approvals completed on the date [date] with comments: Request approval comment.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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