"Invalid user name or password. Please try again." Error When Logging in Despite Using Correct Credentials
(Doc ID 2864752.1)
Last updated on OCTOBER 02, 2023
Applies to:
Oracle Global Trade Management Cloud Service - Version 22.1 and laterOracle Transportation Management Cloud Service - Version 22.1 and later
Information in this document applies to any platform.
Symptoms
Accessing your Service Instance URL from My Services is failing with below error:
STEPS
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The issue can be reproduced at will with the following steps:
1. Log into My Services using the SSO credentials
2. From My Services try to log into OTM or GTM service instance url
3. The end results is "Invalid user name or password. Please try again. " from the application
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |