The Acknowledgement E-mail Is Not Sent For Some Inbound Messages
(Doc ID 2865144.1)
Last updated on NOVEMBER 04, 2022
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.22.01.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Randomly, when an inbound e-mail is received to create an SR, the SR is created but the acknowledgment e-mail is not sent
EXPECTED BEHAVIOR
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Expect that the acknowledgement e-mail will be sent for every inbound e-mail that created an SR.
STEPS
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The issue can be reproduced at will with the following steps:
1. Send inbound e-mail.
2. SR is created
3. Acknowledgement is not sent to the user that sent the e-mail.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |