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The Acknowledgement E-mail Is Not Sent For Some Inbound Messages (Doc ID 2865144.1)

Last updated on NOVEMBER 04, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.22.01.0 and later
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR
---------------
Randomly, when an inbound e-mail is received to create an SR, the SR is created but the acknowledgment e-mail is not sent

EXPECTED BEHAVIOR
-----------------------
Expect that the acknowledgement e-mail will be sent for every inbound e-mail that created an SR.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Send inbound e-mail.
2. SR is created
3. Acknowledgement is not sent to the user that sent the e-mail.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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