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How Can Self-Service Users Be Used In The Staging Environment After A P2T Refresh? (Doc ID 2865155.1)

Last updated on JULY 19, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.22.01.0 and later
Information in this document applies to any platform.

Goal

How can Self-Service User (SSU)be used in the target environment after a P2T refresh?


Current setup and steps to reproduce.
Example:
1. UserA - SSU created with Digital Customer Service.
2 We did P2T refresh from prod to test.
3. UserA never existed in IDCS test.
4. Created UserA manually in IDCS test
5. Assigned manually to corresponding IDCS group .
6. Reset password.
7. UserA can login to DCS test application, but B2B /mySelfServiceRoles REST call within DCS returns 0 roles, user can not do anything in DCS.

Solution

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In this Document
Goal
Solution
References


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