Approval Workflow Not Completing After Approval Completed and Escalates Again (Doc ID 2866764.1)

Last updated on OCTOBER 02, 2022

Applies to:

Symptoms

Users are receiving approval notices for invoices that have already been manually approved and paid. Invoices have been manually approved, but the invoice approval workflow does not recognize that they have been approved and they are being escalated.

The Approval and Notification History shows the task being assigned to two roles, but never approved. The Invoice Summary shows the task is manually approved.
 
 
Approval notices should not be sent for invoices already paid

 
The issue can be reproduced at will with the following steps:
1. Initiate an invoice approval

 

Cause

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