My Oracle Support Banner

The Customer Is Unable to Return Items Due to the Fact that the New Order No Longer Qualifies for the Original Shipping Method (Doc ID 2867198.1)

Last updated on MAY 12, 2022

Applies to:

Oracle Commerce Cloud Service - Version 22.1.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to return items, the following error occurs.

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.