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Error "The process was terminated due to an unhandled exception" is Found in the Windows Event Log Attempting to Log into P6 Professional Click-once Application Using Cloud Connect (Doc ID 2867249.1)

Last updated on MAY 06, 2022

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 22.4 and later
Information in this document applies to any platform.

Symptoms

For a single user attempting to log into P6 Professional:

Faulting module name: KERNELBASE.dll error is found in the Windows application event log and the user is unable to open the application.

Event log details:

==========

<EventData>
<Data>Application: Primavera.CacheService.Exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NotImplementedException

<EventData>
<Data>Primavera.CacheService.Exe</Data>
<Data>22.4.0.43688</Data>
<Data>62425bf8</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.19041.1566</Data>
<Data>0833f2d4</Data>
<Data>e0434352</Data>
<Data>0000000000034f69</Data>
<Data>352c</Data>
<Data>01d858d8d58fc1e9</Data>
<Data>C:\Users\<USER>\AppData\Local\Apps\2.0\WP3VVP2P.N61\H4J1CLMT.YL6\p6pr..tion_3c4605dd3f74fa98_0016.0004_e2628dd219b50733\P6Files\Primavera.CacheService.Exe</Data>

 

Cause

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In this Document
Symptoms
Cause
Solution


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