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Error "The process was terminated due to an unhandled exception" is Found in the Windows Event Log Attempting to Log into P6 Professional Click-once Application Using Cloud Connect (Doc ID 2867249.1)

Last updated on MAY 06, 2022

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 22.4 and later
Information in this document applies to any platform.


For a single user attempting to log into P6 Professional:

Faulting module name: KERNELBASE.dll error is found in the Windows application event log and the user is unable to open the application.

Event log details:


<Data>Application: Primavera.CacheService.Exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NotImplementedException




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