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When Searching For A Person In Order To Identify The Person As A Resource, The Person Cannot Be Found As An Employee Usage But As A Contingent Worker Usage (Doc ID 2867587.1)

Last updated on AUGUST 18, 2022

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.22.01.0 and later
Oracle Fusion B2B Service Cloud Service - Version 11.13.22.01.0 and later
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.22.01.0 version, Accounts, Contacts

ACTUAL BEHAVIOR
---------------
When searching for a Person in order to identify the person as a Resource, the person cannot be found as an Employee usage but as a Contingent Worker usage.

EXPECTED BEHAVIOR
-----------------------
Expecting to find the person as an Employee type.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to application
2. Navigate to Resource Directory
3. From Tasks, select Identify Resources
4. Search for Person Name and Usage = Employee; the person is not found
5. Search for Person Name and Usage = Contingent Worker; the person is found

Cause

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In this Document
Symptoms
Cause
Solution
References


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