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Reason Retire Lead Audit (Doc ID 2869391.1)

Last updated on MAY 19, 2022

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.22.01.0 and later
Information in this document applies to any platform.

Goal

Reason Retire Lead Audit

When a withdrawal field update is created it does not record the values of the field.
Steps to follow:
1. Create lead
2. Withdraw and assign reason
3. Enter the history tab
In the image Lead_History_RetireReason_01 it is displayed how the values appear empty.
The image Lead_Summary_RetireReason_02 shows that the field does have an assigned value.
 

Solution

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In this Document
Goal
Solution
References


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