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Unable To Create A Service Request After 22B Upgrade - error using webservice - GET has duplicate parameter CategoryId (Doc ID 2870327.1)

Last updated on JUNE 15, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.22.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.22.04.0 version, Service Request

Unable To Create A Service Request After 22B Upgrade - error using webservice - GET has duplicate parameter CategoryId

 

ERROR
-----------------------
Exception in expression "ServiceRequestVO" object function assignOperationalUnit(java.lang.String) : oracle.jbo.JboException Unexpected exception caught: oracle.adf.model.adapter.AdapterException, msg=DCA-29000: Unexpected exception caught: oracle.jbo.JboException, msg=Method GET has duplicate parameter CategoryIdDCA-29000: Unexpected exception caught: oracle.jbo.JboException, msg=Method GET has duplicate parameter CategoryIdMethod 
at "ServiceRequestVO" object function assignOperationalUnit(java.lang.String) line 7
at "oracle.apps.crm.service.svcMgmt.srMgmt.model.entity.ServiceRequestEO" trigger "SetOUAndAssignQueue" line 7
 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Service
2. Service Request
3. click Create Service Request

4. Error generated


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create Service Requests using webservice URL

Cause

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In this Document
Symptoms
Cause
Solution
References


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