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Oracle Fusion Benefits - Documents already showing as approved (Doc ID 2870415.1)

Last updated on JUNE 20, 2022

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.13.22.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.22.01.0 version, Manage Benefits

ACTUAL BEHAVIOR
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The Employee uploads a document and needs to choose a new plan option, the system considers the old document as approved.

Even when the employee uploads a new document, this does not get sent to the specialist to be approved, as it should.

Navigation: Me > Benefits > Pending Actions > Certification requirement > Upload document

 

For Benefit Admin, zero documents are pending approval for this same Employee
Navigation: Benefits Administration > Enrollment > People with Pending Actions, Select User > Documents Pending Approval = 0






Cause

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In this Document
Symptoms
Cause
Solution
References


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