OTM not Displaying the Last Hour as Available for a Location Resource when Scheduling Appointments (Doc ID 2870831.1)

Last updated on JULY 05, 2022

Applies to:

Symptoms

 
ACTUAL BEHAVIOR
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When scheduling an appointment using the Dock and Yard Manager in OTM, the last hour availability for a location resource is not available although the calendar configured for that resource has availability. For example, a calendar is configured with LOAD and RECEIVE activity types between the hours of 8:00 AM to 11:59 PM for a location resource. When scheduling an appointment for that location, available slots to schedule an appointment is until 11:00 PM and the last hour (11:00 PM - 12:00 AM) is displayed as unavailable.

EXPECTED BEHAVIOR
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It is expected to be able to schedule an appointment for the last hour based on the calendar configuration

STEPS
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The issue can be reproduced with the following steps:

1. Create a calendar with LOAD and RECEIVE activity types for a certain time of day (ex: 8:00 AM to 11:59 PM)
2. Create a resource for a location that will be used in planning for a shipment and assign the calendar for that location resource
3. Plan an order release in OTM that routes through the respective location
4. Navigate to Shipment Management -> Shipment Management -> Buy Shipment and search for the respective shipment
5. Check the checkbox for the shipment and select ​Actions -> Operational Planning -> Dock Scheduling -> Schedule Appointment
6. When viewing options to schedule an appointment, the last hour based on the calendar availability (in this case 11:00 PM to 12:00 AM) will not be available as an option to schedule an appointment.

Cause

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