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Fusion Global Payroll : Error In Retro Process - Formula ORA_HRX_GB_ABSENCE_PAYMENT, line 868, a number was divided by zero while executing the formula (Doc ID 2870922.1)

Last updated on AUGUST 23, 2022

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.21.10.0 and later
Oracle Fusion Global Payroll - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

While running the retro process few employees are error out .

ERROR
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Error : An error occurred during formula execution. (ORACLE_ERROR_TEXT=) (FORMULA_ERROR_TEXT=Formula ORA_HRX_GB_ABSENCE_PAYMENT, line 868, a number was divided by zero while executing the formula.)
Formula ORA_HRX_GB_ABSENCE_PAYMENT, line 868, a number was divided by zero while executing the formula.


STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Payroll dashboard from My Clients Group
2. Submit a Flow for Retroactive Payroll Flow
3. Payroll flow parameters are provided and check the log file once the flow is completed .
4. Error is shown for few employees.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot able to pay the employee as per retroactive changes .

Cause

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In this Document
Symptoms
Cause
Solution
References


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