Account Details Missing From Activityl Created From Opportunity Smart Actions
(Doc ID 2871167.1)
Last updated on AUGUST 10, 2023
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.21.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.21.10.0 version, Workspace and Adaptive Search
ACTUAL BEHAVIOR
---------------
Account details are missing
Click on "Actions" and go to "Log a call"…it pulls in the name of the opportunity, but not the account.
EXPECTED BEHAVIOR
-----------------------
When logging a call, the call will not pull in the Account name.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Opportunity Workspace -> Enter Opportunity
2. Click Actions -> Log a call
3. If the Opportunity has an Account associated to it the Account name will not populate.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users don't have Account name populated in the the call details.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |